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Glossary · E-commerce

Prompt

Area
E-commerce

A prompt is the input a user gives a generative AI system, which then responds with an output.

The Gabler Wirtschaftslexikon, a German business encyclopaedia, lists 'query', 'request' and 'instruction' as other words for a prompt. In its study of the opportunities and risks of generative AI models (in German), Germany's Federal Office for Information Security (BSI) uses the term for the text a large language model processes and explains prompt injection with a hypothetical chatbot whose provider places its own instructions in front of the user's text. Because the model cannot tell the two apart, user input can override the rules set in advance.

The BSI's guidance on AI agents describes a second route: an agent can interpret commands hidden in websites, documents or emails as genuine instructions and carry them out. An application therefore cannot rely on instructions in the prompt alone to enforce its rules.

In our projects, the business rules, including how a prompt is put together, stay inside the client's application rather than in a separate workflow tool. One example is a business application we built for a pharmaceutical logistics company, where the software itself sets the chatbot's rules and builds its prompt in several stages.

Where the term appears

Sources

  1. Prompt, Autor: Prof. Dr. Oliver Bendel (FHNW) (opens in a new tab)

    Gabler Wirtschaftslexikon (Springer Gabler) accessed

  2. Generative KI-Modelle: Chancen und Risiken für Industrie und Behörden, Version 2.0 vom 17.01.2025 (opens in a new tab)

    Bundesamt für Sicherheit in der Informationstechnik (BSI) accessed

  3. KI-Agenten: Wenn Künstliche Intelligenz selbstständig handelt (Verbraucherseite, ohne Datumsangabe) (opens in a new tab)

    Bundesamt für Sicherheit in der Informationstechnik (BSI) accessed

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